All aspects of the service are managed online, from quotation, payment and signing the Terms and Conditions. Once all of this is complete we will send you instructions on how to get through the main gate. Once you are onsite you will find your lock inside you unlocked storage unit. If you have any problems when on site please call us so we can guide you using the onsite CCTV. If we can’t fix the issue this way we will usually send a staff member to site to assist.